Vuthy aims to make you a happy customer! He is proud of the 5 star, 100% positive feedback his customers give him wherever he sells online. Vuthy cuts and sews each item just for you when the order comes in, assuring the best quality and attention to detail.
We happily accept major credit cards, either directly or via PayPal.
We offer free shipping to all customers within the United States. The charge to ship to all other countries in the world is $10 for the first item and $2 for each additional item. Please be sure to supply a complete mailing address in English that will assure delivery to you.
The customer is responsible for paying any customs or other fees charged by their own country. For instance, UK charges a 20% VAT tax and 8 pound processing fee for items shipped in from other countries.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If you're not satisfied with your Vuthy Sim item, or it doesn't fit properly, we will issue a 100% refund if the item is returned to us within 30 days of your receiving it (return delivery at your expense). Please contact us first to get the proper mailing address, which might not be the same as the one on your packing slip. The item must be in new condition, unworn or damaged, with tags intact. We will also swap it out for a smaller or larger size, if you like, after careful consultation with you on your actual size needs. There will be no refund or exchange on the second item made for you after an exchange. Sales of those are final.
We don't keep inventory sitting around on a shelf. Each item is custom made when the order comes in. For that reason we reserve the right to decline or revise sales in which the buyer orders the same item in two sizes, clearly planning to keep only the one that fits best. If you place such an order, we'll work closely with you to get the size just right, and then immediately refund the size not being shipped. If the fit still isn't right after you get the item you can send it back for a refund, or an exchange for a different size. Sales on exchanged items are final.
The only information we receive about you is your name, mailing address, and email address. Our legal basis for obtaining this is your voluntarily supplying this information to Etsy in order for us to fulfill an order and provide necessary customer service. We retain this information in our own records, apart from Etsy, for a period of 7 years. The only use we make of this information is fulfilling your order, responding to your communications and requests, and providing customer service related to your order. We do not share it with any third parties, and do not use it to make marketing pitches to you. If you wish us to delete your information from our records, please contact us at firstname.lastname@example.org or write to Vuthy Sim, 2 Ryefield Drive #18, Old Orchard Beach, ME 04064. Please note that Etsy has its own privacy policies separate from us and you need to contact them direct about their retention and use of the information you provided to them to create an account or place an order.